Return Policy Effective Date: July 10, 2023 Thank you for shopping with DC Marketing, LLC. We strive to provide our customers with high-quality products and excellent customer service. This Return Policy outlines the guidelines and procedures for returning products purchased from DC Marketing, LLC. 1. Unwanted Items: We regret to inform you that we do not accept returns for unwanted items. Prior to making a purchase, we encourage you to carefully review the product description, specifications, and any available customer reviews to ensure that the item meets your expectations. If you have any questions or need assistance, please feel free to contact our customer support team. 2. Defective Items: If you receive a defective item, we will gladly replace it. Please follow the steps below to initiate a return for a defective item: a. Contact our customer support team within 30 days of receiving the defective item. You can reach us by email at dc.marketing.service@gmail.com or by phone at 812-528-0670. Provide the following information: - Order number - Product name - Description of the defect - Supporting evidence (e.g., clear photos or videos) b. Our customer support team will review your request and may request additional information or evidence if necessary. c. If your return request is approved, we will provide you with instructions for returning the defective item. d. Once we receive the returned item and confirm the defect, we will ship a replacement to you free of charge. If the exact item is not available, we will offer a comparable alternative or provide a refund at our discretion. 3. Return Conditions: - The item must be in its original packaging, including all accessories, manuals, and documentation. - The item must be unused, in its original condition, and free from any signs of wear or damage caused by the customer. - Returns must be initiated within 30 days from the date of delivery. 4. Non-Returnable Items: The following items are non-returnable: - Consumable products (e.g., food, beverages, personal care items) - Intimate or sanitary goods - Gift cards or vouchers 5. Refunds: We do not offer refunds for returned items unless they are defective and cannot be replaced. In such cases, we will issue a refund using the original payment method within 30 days of receiving the returned item. 6. Shipping Costs: DC Marketing, LLC will cover the shipping costs associated with returning defective items and shipping replacement products to the customer. However, we are not responsible for any additional shipping charges, customs duties, or taxes incurred during the return process. 7. Limitations: This Return Policy is applicable only to products purchased directly from DC Marketing, LLC. If you purchased our products through a third-party retailer or distributor, please refer to their respective return policies. 8. Contact Information: If you have any questions or concerns regarding our Return Policy, please contact our customer support team: - Email: dc.marketing.service@gmail.com - Phone: 812-528-0670 Note: This Return Policy is subject to change without prior notice. Please refer to the most recent version on our website or contact our customer support team for the latest information. Thank you for your understanding and cooperation. We value your satisfaction and look forward to serving you again. Sincerely, Don Roberts Owner, DC Marketing, LLC